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How to deal with expectations? | The origin of beliefs and filters | Functioning of beliefs and filters | Where do emotions come from? | Cause and effects of emotions | Q&A
Yin & yang in communication | Communication skills – questions | Communication skills – listening | Communication skills – confrontation and conflict | Communication skills – effective confrontation | What are justifications for? | Communication skills – be direct | Communication skills – dealing with difficult situations, empathy and sympathy | Q&A
What’s the final goal in any sale? |Selling Skills – the first contact | Selling Skills – dealing with the product’s strengths | Selling skills – reacting to objections (avoid justification) | Selling Skills – a matter of timing | Selling skills – when to talk and when to keep silent | Selling the price | Handling complaints | Q&A
Leadership – what’s a good leader? | Leadership and management – what’s the difference? | Leadership, vision and brain hemispheres | Leadership and brain waves | Leadership and self-esteem | Leadership, grand principles and common language | Leadership, culture and qualitative objectives | Inspiring leadership | The art of top leadership | Q&A
To motivate or to satisfy? | Connection, Inspiration, Motivation and Satisfaction | Goals, objectives and results | Leadership and stretch goals | Anxiety and fear in leadership | Leadership and delegation – what and how to delegate? | Leadership and delegation – advantages of delegation | Leadership and delegation – what not to delegate? | Q&A
Authority and power – what is the difference? | Authority and power – leadership styles | Authority and power in new responsibilities | Q&A
The difficult balance in leadership – yin and yang | Effective communication of decisions – how and why? | Effective communication of decisions – a matter of timing | Leadership and authority – adjusting to colleague’s reaction | Leadership and collective authority | Q&A
Talent, work and effort | Coaching – the coaching session | Monitoring and double-check | Effective reprimand | Q&A
Effectiveness and efficiency – which comes first? | Effectiveness towards the top and the bottom – which comes first? | Q&A
Preparation, flexibility and effectiveness | Short and effective meetings | Q&A
The grand principle of time management | The grand principle of resources management | Time management – the four key attitudes | Time management – dealing with urgency | Dealing with time relativity – effectiveness first | From the big picture to the detail | Planning and organising events | Q&A
Grand principles of presentation skills | On-stage skills and storytelling | Achieving the next level of pubic speaking | From technique to art | Q&A
Difference between negotiation and selling or buying | Isolating the price and initiating a negotiation | Negotiation is 90% psychological and 10% techniques | Distributive or integrative negotiations? | Essential moments of a negotiation | Swift and effective negotiations – the proposal | From positions to motivations | Reshaping and negotiating | Clumsy and innefective communication to avoid | Q&A
The training course features 49 concrete examples
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